Retail Operations Manager
RETAIL OPERATIONS MANAGER |
Job Type: Full Time
Job Location: Atlanta, GA (Hybrid Remote)
SUMMARY
BOLD Apparel is seeking a detail-oriented, proactive, and hands-on Retail Operations Manager to oversee our warehouse operations, customer service, inventory management, and fulfillment processes. This role is responsible for creating efficient systems, managing vendor relationships, and ensuring a smooth customer experience. The ideal candidate is a strategic thinker with a strong background in retail operations, a passion for faith-based business, and the ability to turn vision into actionable processes.
This is a hybrid role, reporting to the Executive Team, with an expectation to be on-site at our warehouse location as needed.
RESPONSIBILITIES
Operational Efficiency & Process Creation
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Develop and implement systems for inventory management, supply chain, printing, shipping, fulfillment, and customer service to improve efficiency and accuracy.
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Ensure timely order processing and shipping, reducing delays between order placement and delivery.
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Establish and maintain Standard Operating Procedures (SOPs) for warehouse operations, customer service, and fulfillment processes.
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Oversee warehouse organization to optimize space and workflow.
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Provide hands-on support as needed in printing, embroidery, inventory, packing, and shipping, especially during peak seasons.
Customer Service & Experience
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Train staff on customer service best practices to ensure timely and professional responses to inquiries.
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Create a customer service workflow that guarantees all concerns are addressed within 72 business hours.
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Step in to handle escalated customer service issues when necessary.
Inventory & Vendor Management
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Develop a system for accurate inventory tracking to reduce errors and prevent stock shortages.
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Implement reordering processes to ensure products are always in stock.
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Negotiate pricing and manage vendor relationships to optimize supply costs and quality.
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Oversee procurement of garments and materials to meet production needs.
Leadership & Team Development
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Lead and train a small team responsible for printing, shipping, fulfillment, and customer service.
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Assist in hiring and firing decisions (final approval remains with executive leadership).
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Foster a motivating, faith-filled, and fun work environment while maintaining a high level of productivity.
Budgeting & Technology
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Create and maintain budgets for operations, inventory, and supply management.
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Utilize e-commerce tools, inventory management software, and project management tools (preferably Monday.com) to streamline operations.
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Stay up to date with technology trends that could improve efficiency and customer experience.
QUALIFICATIONS
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Must reside in the Atlanta Metro area
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7+ years of customer service and/or hospitality experience.
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5+ years in retail operations or warehouse management.
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5+ years in a leadership role, managing teams and operations.
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Bachelor’s degree in Business, Retail Management, or a related field (preferred but not required).
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Passion for clothing retail operations and e-commerce.
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Experience with inventory management systems, project management tools (e.g., Monday.com), and e-commerce platforms (preferably Shopify).
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Strong initiative, problem-solving skills, and ability to turn big ideas into actionable steps.
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A shared faith in Christ and alignment with our company’s values.
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Personable, fun-loving, and a strong motivator.
Hands-on leadership style – willing to assist in all aspects of operations when needed. -
Reliable transportation required
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Strong written and verbal communication skills required
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Sharp attention to detail and solid organizational skills
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Must type boldness25 in the comments section of the application
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Ability to thrive in an entrepreneurial, creative, collaborative, and nimble environment
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High emphasis on honesty and integrity
APPLY HERE |