CURRENT OPENINGS

 

RETAIL OPERATIONS MANAGER

Job Type: Full Time

Job Location: Atlanta, GA (Hybrid Remote)

SUMMARY

BOLD Apparel is seeking a detail-oriented, proactive, and hands-on Retail Operations Manager to oversee our warehouse operations, customer service, inventory management, and fulfillment processes. This role is responsible for creating efficient systems, managing vendor relationships, and ensuring a smooth customer experience. The ideal candidate is a strategic thinker with a strong background in retail operations, a passion for faith-based business, and the ability to turn vision into actionable processes.

This is a hybrid role, reporting to the Executive Team, with an expectation to be on-site at our warehouse location as needed.

RESPONSIBILITIES

Operational Efficiency & Process Creation

• Develop and implement systems for inventory management, supply chain, printing, shipping, fulfillment, and customer service to improve efficiency and accuracy.

• Ensure timely order processing and shipping, reducing delays between order placement and delivery.

• Establish and maintain Standard Operating Procedures (SOPs) for warehouse operations, customer service, and fulfillment processes.

• Oversee warehouse organization to optimize space and workflow.

• Provide hands-on support as needed in printing, embroidery, inventory, packing, and shipping, especially during peak seasons.

Customer Service & Experience

• Train staff on customer service best practices to ensure timely and professional responses to inquiries.

• Create a customer service workflow that guarantees all concerns are addressed within 72 business hours.

• Step in to handle escalated customer service issues when necessary.

Inventory & Vendor Management

• Develop a system for accurate inventory tracking to reduce errors and prevent stock shortages.

• Implement reordering processes to ensure products are always in stock.

• Negotiate pricing and manage vendor relationships to optimize supply costs and quality.

• Oversee procurement of garments and materials to meet production needs.

Leadership & Team Development

• Lead and train a small team responsible for printing, shipping, fulfillment, and customer service.

• Assist in hiring and firing decisions (final approval remains with executive leadership).

• Foster a motivating, faith-filled, and fun work environment while maintaining a high level of productivity.

Budgeting & Technology

• Create and maintain budgets for operations, inventory, and supply management.

• Utilize e-commerce tools, inventory management software, and project management tools (preferably Monday.com) to streamline operations.

• Stay up to date with technology trends that could improve efficiency and customer experience.

QUALIFICATIONS

• Must reside in the Atlanta Metro area

• 7+ years of customer service and/or hospitality experience.

• 5+ years in retail operations or warehouse management.

• 5+ years in a leadership role, managing teams and operations.

• Bachelor’s degree in Business, Retail Management, or a related field (preferred but not required).

• Passion for clothing retail operations and e-commerce.

• Experience with inventory management systems, project management tools (e.g., Monday.com), and e-commerce platforms (preferably Shopify).

• Strong initiative, problem-solving skills, and ability to turn big ideas into actionable steps.

• A shared faith in Christ and alignment with our company’s values.

• Personable, fun-loving, and a strong motivator.
  Hands-on leadership style – willing to assist in all aspects of operations when needed.

• Reliable transportation required

• Strong written and verbal communication skills required

• Sharp attention to detail and solid organizational skills

• Must type boldness25 in the comments section of the application

• Ability to thrive in an entrepreneurial, creative, collaborative, and nimble environment

• High emphasis on honesty and integrity

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FULFILLMENT SPECIALIST

Job Type: Part Time

Job Location: Atlanta, GA (Hybrid Remote)

SUMMARY